Technical Support Specialist

We are currently assisting Polygon International strengthen their Group IT team with a new teammember based in Stockholm (HQ).

About Polygon

At Polygon, they are dedicated to being “always by your side”, providing innovative solutions to prevent, control, and mitigate property damage worldwide. With over 8,000 committed employees, they drive industry transformation through a strong corporate culture and a determination to deliver exceptional service.

Learn more about Polygon here; https://www.polygongroup.com

About the Role

Your role is pivotal in ensuring smooth and efficient IT operations across our HQ and local offices, delivering top-tier support and maintaining operational continuity. In this role, within the Group IT support team you will play a crucial part in managing two key areas:

1. VIP Support for HQ Offices: You will be the initial point of contact for technical issues and onboarding of new users at the headquarters. This includes setting up hardware and software, ensuring smooth integration into the office environment, and providing immediate technical assistance as required.

2. 2nd line support for local Country IT Teams: You will handle incoming support tickets from various local country IT teams. Responsibilities include troubleshooting and resolving issues, escalating when necessary, and ensuring timely and effective solutions in accordance with our SLA standards.

Responsibilities

• Troubleshoot desktop and system issues and diagnose and solve hardware/software incidents/problems.
• Provide exceptional first-line support to HQ office users, focusing on hardware and software issues.
• Manage the technical onboarding process for new employees, ensuring they have the necessary tools and access in place to perform their roles effectively.
• Address and resolve tickets received from local country IT teams, coordinating with second-line support when required.
• Maintain and troubleshoot Office 365 applications and other office software.
• Support the IT infrastructure by adhering to and managing SLA thresholds.
• Contribute to the development and enforcement of IT policies and procedures.
• Handle administrative tasks within Active Directory, including user account management.
• Build and maintain strong relationships across the business to facilitate effective support.
• Assist with the offboarding process to ensure secure and complete removal of access for departing employees.

Candidate requirements

• Education and minimum 1-2 years’ experience in a technical support.
• Interest in keeping oneself up to date with advancements in technology.
• Ability to problem solve within a technical, IT environment.
• Strong communication skills, both verbally and in writing.
• Strong customer service approach.
• Strong work ethic and ability to work in a dynamic work environment.
• Collaborates well with others, likes to be part of a team.
• Fluent in English.

Technical skills

• Microsoft 365
• Azure AD and On-prem AD
• Desktop applications
• Experience in working in an ITSM system i.e., ServiceNow, Fresh service, or similar.
• Device Management- Microsoft OS 10, Android OS, and printers.

Polygon offer

Working at Polygon gives you the opportunity to be part of a company that always puts people first. The dedication and knowledge of Polygon´s employees are crucial to their success, and they do everything to make the employees job easier. This is ensured by their simple organization and flat structure, with clear accountability.

You will be an important part of an international and diverse company that continually grows.

Polygon offers competitive salaries and a range of great benefits.

How to apply
If you are passionate about driving delivering exceptional service in a dynamic global environment, we invite you to apply. Polygon is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds to apply.

In this recruitment process, Polygon International collaborates with Salesgroup. If you have any questions, please call 08-26 20 00. We apply ongoing selection in this recruitment process and therefore welcome your application as soon as possible.