Account Executive / Customer Success Manager EMEA

About Yump

We’ve all been there: the queue that slowly tests everyone’s patience, the fitting room where someone has waited far too long, the customer looping the aisles without ever catching anyone’s eye. Small moments that, together, decide whether the outcome is engagement or churn, increased sales or missed revenue. For high-traffic retail chains, delivering a consistently great experience in every interaction is one of the toughest challenges.

These are exactly the moments Yump is built to improve. The platform makes the customer and employee experience tangible, measurable and - crucially - actionable in real time. With smart software, connected hardware and an intuitive interface, frontline teams receive timely prompts: open a checkout before queues build, help someone who’s been waiting, or improve the tone of service when demand peaks.

Our solution is already trusted by leading global brands, reducing friction, boosting efficiency and helping teams stay motivated. In Q1, Yump will launch as a standalone platform with a broader mission and even greater ambition - and later in the year, we’ll introduce a digital assistant that provides insights and anticipates needs before issues arise. I understand if you’re curious about the new website, but it won’t be ready until Q1 2026!

Yump is building the next generation of infrastructure for frontline work across retail and service. Want to help shape what comes next? If so, Yump could be the place for you.

We’re looking for a dynamic Account Executive / Customer Success Manager to join our team and drive growth across key markets in EMEA with a particular focus on the UK.

What you’ll do

• Manage a diverse portfolio: around 80 accounts
• Work with an exciting mix of clients worldwide
• Handle and qualify inbound leads per month, ensuring every opportunity counts.
• Close deals and understand the bigger picture: small wins pave the way for big success.
• Own a “set table” of existing customers while dedicating 50% of your time to new business development.

What we’re looking for

• 3+ years of experience in sales and customer success/business development.
• Strong understanding of the UK market and business culture (ideally British or with extensive UK experience).
• Experience with Retail – either as a segment or hands-on.
• Ability to balance customer growth with new business acquisition and lead qualification.
• Solid business acumen and strategic thinking.
• Fluent in English, both written and spoken.
• Experience from working with the UK market

Your superpowers

• Relationship builder who creates trust and long-term partnerships.
• Highly organized with strong prioritization skills.
• Driven, energetic, and proactive.
• Confident and persuasive in every interaction.
• Passion for closing deals and driving growth.

Why join us?

You’ll step into a role with impact, autonomy, and a global reach. If you thrive in a fast-paced environment and love building relationships while driving results, this is your chance to shine.

Application

In this recruitment process Yump cooperate with Salesgroup.

Salesgroup applies an open-minded and inclusive recruitment process and works in accordance with the Discrimination Act to counteract discrimination and promote equal rights. If you have any questions, or need technical support with applying for the position, you are always welcome to contact us at 08-26 20 00. We apply continuous selection in this recruitment process and therefore welcome your application as soon as possible.