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Customer Success Manager

Match2One is on a mission to democratize, and make programmatic marketing accessible for small-medium size businesses and media agencies worldwide. They have developed a self-serve programmatic advertising platform with multiple DSPs ensuring global ad-inventory reach – presented in the most intuitive platform in the business.

Match2One is looking for a Customer Success Manager (CSM) who will lead and help shape the vision of M2Os programmatic marketing platform and its customers. The successful candidate will be someone who has extensive hands-on knowledge of sales activities, customer & campaign management.

This is an opportunity to be a part of a world-class, rapidly expanding, team where ideas and innovation are greatly encouraged. Some travel will be required. Future opportunities involve team management, new market expansion, and a rapid career growth.

Additional notes

This is a unique chance to get in early, in a team that offers tons of freedom and responsibility, with a world-class start-up that has huge global potential. The company has shown a 350% growth in revenue in the last quarter, and doubled its market valuation in less than 6 months.

Location: This role will be based in Stockholm, Sweden – Match2One’s HQ.

Job description

  • Work comfortably in the intersection between business, technology and sales.
  • Customer support via email, and chat.
  • Build, maintain and manage relationships with direct customers (B2B & B2C), agencies and other demand sources.
  • Manage and nurture Key Accounts (customers with a spend +30,000 USD.)
  • Manage key strategic partnerships and external sales channels (e.g. BigCommerce, Ad2One, Rocket Internet, Sveriges Annonsorer.)
  • Translate market and customer feedback into product requirements and collect market data and information to guide overall strategies.
  • Use previous campaign data to predict trends and patterns, develop actionable insights for use on future campaigns.
  • Closely monitor customer relationship performance and be proactive in addressing new opportunities.
  • Work closely with the team to optimize revenue, client’s performance, and provide insights into best practices as well as collaborate with cross-functional teams.
  • Manage the implementation, tracking and measurement of programmatic campaigns.
  • Support the organisation of any trade shows or exhibitions.

 

What skillsets are needed?

  • Ability to work under pressure and with short deadlines
  • Attitude to build and maintain strong working relationships
  • Effective time management skills with an ability to multitask and prioritize
  • Able to work as an individual and within a flexible team
  • Previous marketing, advertising and/or customer support experience
  • Language requirements: English (fluent), Swedish (fluent).

 

What will Match2One offer you?

  • Become part of an amazingly talented team, with a passion for Artificial Intelligence and a vision to democratise programmatic advertising globally.
  • Access to a beautiful office located in central Stockholm, Östermalm (Stureplan), close to public transport.
  • Work in an international environment, with offices in Stockholm, London, Kiev & Sydney.
  • Flexible working hours.

 

About Match2One

Match2One was founded in 2015 with the mission to democratize and make programmatic advertising accessible for small-medium businesses and media agencies worldwide.

They have developed a self-service programmatic platform to help companies of all sizes achieve more with their marketing without the need of extensive resources, like knowledge, budget, or time.

Match2One’s state of the art AI delivers fully automated campaigns for 1000’s of businesses across 40+ markets.

Join the team at Match2One on our mission to democratize programmatic marketing and eliminate the barriers to enter for independent agencies, small-medium businesses, start-ups and the digital industry.

Application:
In this recruitment process Match2One are cooperating with Salesgroup. If you have any questions, please call Salesgroup at +46 8 26 20 00.

We welcome your application as soon as possible!

"Salesgroup visade ett personligt intresse genom hela rekryteringsprocessen och det märks tydligt att man vill att det ska gå bra för oss som företag."

Karolina Levinson

Teknisk affärsutvecklare, Multisoft